The novel technology of Augmented Reality can deliver significant added value in a wide variety of business areas. This also applies to field maintenance work. Especially in our increasingly service-oriented economic world, in which the product itself is becoming less important than the service behind the product, exclusive customer advice and first-class support can be essential to set you apart from the competition.
The creation of sustainable customer satisfaction therefore increasingly depends on the performance of the servicing. At the same time, maintenance work also faces new challenges that need to be taken into account and that could be met with innovative technologies such as augmented reality.
For example, the products offered are becoming more and more complex, which makes it increasingly difficult to provide adequate information.
In addition, the global orientation of many companies requires that all service information are reliably available in several languages. Furthermore, traditional printed manuals are phased out because they became inefficient and too costly.
Another relevant factor for the need to revolutionize field service is the fact that on-site servicing is becoming more and more expensive and that there is simply no time to send expensive consulting staff to remote customers.
After all, more and more traditional sales reps are gradually retiring, which makes an adequate replacement necessary.
These are all challenges that make it impossible to continue as before and require a change in the service concept.
Augmented Reality is a possible solution to meet these new requirements. With AR, for example, necessary repairs can be carried out without interrupting the actual workflow and without the physical presence of service personnel. With the help of AR, technicians can also make remote forecasts about the technical problem that has occurred and provide instructions for solving the problem. AR also allows to send these work instructions to the customer in 3D format, which further accelerates the resolution of the problem.
In summary, AR can revolutionize the entire field service sector by increasing the speed of problem resolution and the quality of information delivery. And also in the training of new technicians, the application of AR can provide real added value and contributes to save time and money. AR is therefore a technology that can significantly increase a company’s overall productivity. The company 3DQR can help you meet this challenge by providing you with high quality 3D models. If you would like to learn more about the exciting services of our company, please visit our website or contact us directly.